Frequently Asked Questions

Question:What is a "Broker"?
Answer:A Broker is defined as "One hired for a fee to negotiate purchases, contracts, or sales". A ticket broker does just that. There are people that want to sell their tickets and there are also people that want to buy those same tickets. There are two ways that a broker can do this. The broker can buy the tickets outright from the seller and hope that they can sell them. If the market drops or the tickets don't get sold the broker incurs the loss. The second way is the broker could take the tickets from the seller on consignment and keep a fee if they are sold. Either way a ticket broker puts the buyers and the sellers together for a fee.
 
Question:How do I know I am dealing with a credible company?
Answer:Celebrity Seats has been involved in the ticket business for over 5 years. We are a reputable company with excellent references. We follow stringent ethical guidelines and a strict code of ethics.
 
Question:Why are the tickets above face value?
Answer:Tickets are being sold at "Market Price". This means that the ticket brokers are also buying them at well above face value. If someone is selling their tickets to a major event, they generally want to sell them for what they are worth. The majority of the price of the ticket is usually the cost for obtaining them. Then there are general business expenses added to the cost of the tickets.
 
Question:Who decides what price the tickets are sold for?
Answer:All ticket prices are based upon the current market value, which is influenced by supply and demand. Therefore, we are constantly updating our ticket prices to accurately reflect the current market value. Our prices are subject to change at any time and without notice.
 
Question:How do we know that the tickets are genuine tickets?
Answer:By purchasing from a Licensed Ticket Broker you can be assured that we have taken the necessary precautions to guarantee that they are genuine. We verify all of our sources for tickets and only buy from those that are reliable.
 
Question:Isn't it true that if it was not for all the ticket brokers that buy the tickets that there would be plenty of seats for the fans?
Answer:No. Ticket brokers generally have a very small percentage of seats to any event and it does not affect availability at all. Most shows that are sold out would not even come close to having enough seats for all the fans wanting to attend.
 
Question:Don't ticket brokers purchase large blocks of tickets that are never offered to the public?
Answer:No. Most performers and sports teams assure that this does not happen. Promoters make sure that the tickets are not sold in advance and impose limits when they go on sale so that one person can not buy a large block.
 
Question:Where do you get your tickets?
Answer:We buy our tickets from a variety of worldwide suppliers including; ticket box offices, season ticket holders and other ticket resellers. We often purchase tickets from customers like you who have extra tickets to sell.
 
Question:Can I get tickets for events not listed on your website?
Answer:Yes, contact us with the event details, and we will try to find the tickets you need. We are able to get pricing information on most major events.
 
Question:Will my tickets be shipped to me the same day I order them?
Answer:Tickets are sent as soon as they are physically available. That means we will ship your tickets to you (via the shipping method you selected) immediately after we receive them in our office. Most tickets are shipped within a few days of the date they were ordered. Some tickets, particularly those ordered for major events, take considerable time before we receive them. Often we do not receive them until the week of the event. However, your tickets are guaranteed and you will receive them prior to your event.
 
Question:Can I have my tickets shipped to an address different than the address on my credit card?
Answer:Yes, but only under certain conditions. In those situations, we have to get a faxed permission form from the cardholder that includes a photocopy of the cardholders driver's license and credit card.
 
Question:Can I cancel for any reason after I place an order?
Answer:No. All sales are final and there are no cancellations or exchanges.
 
Question:Will I get a refund if my event cancels?
Answer:If an event completely cancels and is not rescheduled, then you have a choice of a full credit for future events or a face value refund will be issued. However, if part of an event cancels, there are no refunds issued. We are not liable for refunds for the following circumstances that are beyond our control: event postponement, rescheduling or time changes due to weather, nature, construction, or any other abnormal conditions or developments.
 

Please contact us if you have any additional questions, and we'll be happy to help!